I often get inquiries from the U.S. and Canada about my Tokai and Van Zandt guitars - thank you. After consulting with representatives from Tokai Instruments, they indicated that shipping their instruments to the U.S. or Canada would lead to confiscation by customs agents because of patent laws.
As a small businessman, sending out guitars and not having them show up at the customers door would be disastorous for all parties involved. I will however continue to sell to European countries, Australia, and many other countries (sorry, no U.S.A. & Canada). However, ***PLEASE BE AWARE OF THE FOLLOWING POLICIES**** :
■1. I have a **NO RETURN** policy. Under no circumstances will I accept returns. WHY? I realize the policies of large superstores let you buy and return at random. I just can't feasibly do that and try to continue doing business. Once you decide on an instrument, I will expertly pack it and try my best to fill any request you might have. I will do this in a timely manner and ship it out as quickly as possible. I have lots of nice instruments, but they may not be the one **FOR YOU**. Choose your instrument with caution.
■2. I will not under any circumstances undervalue items that I sell to avoid customs duty nor mark "gift" for any reason. If something happens during shipping - we both lose.
■3. I ship most of my guitars through the Japan Post "EMS (Express Mail Service)" or Fedex. They have a 300,000 Japanese Yen limit for insurance. If any damage occurs during shipment it will be the customers responsibility to make a claim with the shipping company. PLEASE - if you think something may be wrong with your shipment 1) Take pictures before opening and 2) open it with the shipping company representative if possible.